To Starhub Customer Service Manager

This is an incident which really annoy and make me frustrated. I really hope I could get some positive responses for whoever and the best from the relevant organization.

Dear Customer Service Manager,

Personally, I have been a loyal customer with Starhub since the 1st day Starhub was established. Even, the company which i am serving now has chosen Starhub as their mobile service provider. All these time, we believe Starhub able to provide the superb mobile service quality as well as the best customer service. But, the incident that happened in Aug 2007 totally changed my perception toward Starhub's customer service quality.

I upgraded my mobile phone in Aug 2007. The phone was delivered to my office while i was away and the payment was made by my colleague's personal credit card. I discovered I was overcharged for the mobile phone.

Without further delay, I quickly feedback to the customer service officer who assist me throughout the entire process. She requested for the credit card number and etc relevant information and proposed to refund the overcharged amount to the credit card.

The proposal was discarded; nobody from Starhub keep me update on this matter; I have written several emails to the customer service, 'it takes times/ longer period to get your refund' was the reply i received. Finally, i received a copy of credit note for the refund after 2 months.

The matter does not end yet. The payment was made by personal credit card (Not by compnay) but the credit noted was issued to company. How could I transfer the credit note to my personal use? I find the arrangement is really unreasonable:

1. The refund should address to the person who made the payment, not company. Moreover, all necessary information provided for the process.
2. A customer service officer should always shows his/her professionalism and responsibility as a customer service. In this case, she did not.
3. What takes it so long ( two months) to get thing done? Yet, the problem does not solve after such long time.

Dear Starhub's Customer service manager, if you are reading this entry, i sincerely hope you could aid me in the matter. I really want this matter to be solved quickly.

Regards,

Max Ee