Monday, January 28, 2008

Random

I was driving home with Yv and 3 of my friends after a Justin's wedding dinner. It was the most fantastic wedding dinner ( other than my own wedding dinner) i ever had so far. However, this entry is not talking about the dinner.

The topic we discussed was -> the service quality in our region.

If you even visit western countries, I believe you will find there is huge different in their service quality as compared to ours. Allow me to quote you some examples:

- Waiter/waitress take very long time to clean the table for next customers. I personally feel they should not even allow customers to go to the table before they clean it. Bones, left over food, used tissues, do you still have appetite to eat?

- It takes too long to be served. When you dine in a restaurant during non peak hour, you may realize most of the waiters/waitress are 'floating' here and there your table. But, they just refuse to go to your table and serve you, as though you have no money to pay for the meal. At the end, you have to scan around until someone who is so unfortunate to have eye contact with you, he/she then realize you are actually sitting somewhere in the restaurant.

- Ordering. Some of the waiters/waitress do not even know what is available in their restaurant. The worst, sometime the waiter/waitress come back to you 15 minutes after you placed you orders and tell you the food you ordered is not available. I thought as the front-line, they should be well informed? NVM, when you ask what is available, they tell you refer to menu again.

- and lots of funny incidents...

I am wondering what are the reasons that cause all these unpleasant experiences. is it because usually people who are in this industry are not well trained? or they do not take pride to their profession because the society perceive this is not reputation profession and therefore, they do not have the motivation to perform?

My two cents of thought:
Regardless what job you are doing. Take pride to you profession. The society need you, else the job vacant will be created at the beginning.

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