I am in Cititel Penang right now and i am telling you i am damn angry with the incident i encounter now.
I check in hotel at 1230 hours, the receptionist told me the room is not available yet, so they request me to 'WAIT' for the room at the lobby for half an hour. Well, that is perfectly all right. So, what i do? I online lo. Well, to give more time to prepare my room, I only inquired about my room 45 min later at 1315 hours. OH MY GOD! The room was not ready by then. They ask me continue to wait...
Well, I am not sure whether the front desk people are customer service trained, but shouldn't they take some actions to calm down the 'TULAN' in house guest ( in this case, is me!) instead of asking me continue to wait???
Finally, i managed to get into my room at 1910 hours.
Tuesday, August 28, 2007
WTF with the customer service?
Posted by Max Ee at 8/28/2007
Labels: maxyv travel
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1 comment:
UH ?! If me, i will keep kacau them until they "bue tahan" ! So, you online there about 6 to 7 hours ? Post up their BIG name here, let ppl see how good the service their provide !
By the way, read a blog last week. They told me "Lone Pine" is a good and nice place to stay in Penang.
Take a look ya =)
http://www.lonepinehotel.com/lph/index.htm
Take more photo lah, let me this "suah gu" see how penang look like ! hehe.... sorry ar.... so big liao.... but i never been there before, 丢脸啊 ！
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